Projects

Global Enterprise Integration: Seamlessly integrated ServiceNow across 10+ global locations, enhancing operational efficiency and visibility.

Data-Driven Analytics Dashboard: Developed a bespoke data analytics dashboard, providing real-time insights for key stakeholders, resulting in a 30% increase in productivity.

Customized Business Workflows: Streamlined business processes for a Fortune 500 client, reducing response times by 40% and improving customer satisfaction scores.

Incident Management Optimization: Implemented advanced incident management protocols, resulting in a 25% reduction in incidents and a substantial increase in resolution speed.

Strategic ITSM Consultation: Provided expert IT Service Management (ITSM) consultation to a leading financial institution, leading to a 20% reduction in IT service costs.